Shipping policy

Delivery

We deliver to UK addresses only.

Delivery charges depend on the weight of your order:

  • Up to 4.5kg: Standard delivery £3.25, or Express delivery £4.50
  • 4.6kg to 7.7kg: £15 by courier
  • 7.8kg to 30kg: £30 by courier

The final charge for your order is shown at checkout before you pay, and on the product page where an item needs special delivery.

Delivery time: in-stock items normally arrive within 2–4 working days of your order. Bank holidays can add to that. If we can't meet it, we'll tell you, and we'll always deliver within 30 days unless we agree otherwise with you.

Remote areas: allow an extra 2–3 working days for the Scottish Highlands and Islands, Northern Ireland and the Isle of Man.

Collect from the shop

Choose "Pick up" at checkout and we'll email you when your order is ready at Edinburgh Music Centre, 563 Lanark Road, Juniper Green, Edinburgh EH14 5DB. Collection is free. Please wait for the email before you travel.

Our opening hours, including collection times, are shown at the bottom of every page.

Out-of-stock items

If part of your order isn't in stock, we'll email you. We may wait and send everything together, or send what we have first. If you'd rather not wait, you can cancel the missing items for a full refund.

Tracking

You'll get an email, and a text if you gave us a mobile number, with a tracking link once your order is on its way. Tracking can take 1–3 working days to appear.

Wrong address

Please check your delivery address before ordering. If you spot a mistake, contact us straight away and we'll correct it if the parcel hasn't left. If a parcel comes back to us because the address was wrong, we'll refund the goods or resend them; resending may cost the delivery charge again.

Lost or missing parcels

Your order is our responsibility until it reaches you, or a person or safe place you nominated. If tracking says delivered but you haven't got it, check with neighbours and any safe place, then contact us as soon as you can. We'll take it up with the courier. If it can't be shown that the parcel reached you or your nominated person or place, we'll send a replacement or give you a full refund.

Returns

See our Return and refund policy.